Spare Parts Support and After-Sales for STARGO Export Orders
STARGO supports export dealers with spare-parts quotations and warranty handling after shipment. A first container can include recommended fast-moving parts when you ask at quotation; after-sales claims need order identity and evidence so the factory can diagnose under the published warranty terms.
Reviewed by Ainne Zhang (Operations Director) · Last verified 2026-07-26
Key facts
- Spare parts can be quoted with a container order or as a follow-on shipment.
- Common request categories (not a fixed published kit): controllers, chargers, mirrors, brake parts, tires/tubes, cables/connectors, lighting, locks.
- Warranty windows follow the published B/L-dated schedule (motor & controller 12 months; lithium 12 months ≥70%; lead-acid 6 months ≥60%; frame structural 24 months).
- Claim intake: order/proforma ref + model + serial/VIN if available + photos/video + fault description.
- Initial dealer inquiry / claim acknowledgement: typically within 24 business hours.
- Replacement parts pricing, freight, and whether parts ship free under warranty are confirmed case-by-case — not published as a global free-parts quota.
- Contact: sales@stargomoto.com · WhatsApp +86 187 7512 7878.
What to request with your first container
Ask sales to include a spare-parts line on the proforma. Share your market focus (two-wheel vs cargo trike), expected monthly volume, and any local service capacity. STARGO can suggest a starter list of fast-moving items — quantities and SKUs are confirmed on the quotation only.
After-sales claim flow
- Contact sales / WhatsApp with the order or proforma reference.
- Send model, quantity affected, serial/VIN if available, clear photos or a short video, and fault timing (out-of-box vs in service).
- The factory reviews against warranty coverage and six-stage QC / PSPV records for that shipment where relevant.
- Outcome options (repair guidance, replacement part, or other remedy) are confirmed in writing — do not assume automatic free air freight.
Confirmed only on quotation / claim reply
- Spare-parts unit prices and currency.
- Whether a starter kit ships inside the same container or as a separate parcel/sea consignment.
- Warranty vs chargeable parts decision.
- Freight mode and cost for replacement parts.
Frequently asked questions
Is there a fixed published spare-parts price list?
No. Parts are quoted per request.
Must I buy a kit with every container?
No. A starter kit is recommended for remote markets, but it is optional.
Are OEM-branded parts available?
Discuss under OEM/ODM terms when private label applies.
How do spare battery packs ship?
Shipping follows carrier rules; lithium routing is confirmed per shipment.
What is the response time?
Typical acknowledgement within 24 business hours; resolution timing depends on diagnosis and freight.