Frequently Asked Questions
These answers cover the questions dealers and importers ask most often about STARGO Motor: what the factory builds, how orders are placed, and which warranty and export documents apply. The same questions are published on the homepage.
Frequently asked questions
What types of vehicles does STARGO manufacture?
We produce electric two-wheelers (scooters, mopeds) and three-wheelers (enclosed tricycles and cargo trikes) with a range of specifications for commuting, commercial use, and delivery services.
Are you a factory or trading company?
STARGO is a factory-direct manufacturer, not a trading company. Electric two-wheelers are assembled in Guigang; electric cargo and passenger tricycles are assembled in Chongzuo. Battery packs and BMS are built in-house. Headquartered in Liuzhou; two-wheel assembly in Guigang; three-wheel assembly in Chongzuo, Guangxi, China.
Do you offer OEM/ODM services?
Yes, we provide full customization including colors, logos, vehicle configurations, and limited branding options for our international partners.
What is the typical battery range and motor power?
Range and power depend on the model and battery configuration. Most models run 500W–2000W motors on 48V/60V/72V platforms; high-voltage performance models (e.g. OBSIDIAN) reach up to 8000W peak and up to 230 km of range.
How does STARGO ensure quality control?
STARGO uses a six-stage QC flow before shipment: incoming parts inspection, frame assembly checks, battery and motor installation, electrical system testing, road testing on selected vehicles, and pre-shipment QC. For remote buyers, each container can include a pre-shipment production video (PSPV) so the buyer confirms the build before paying the balance. Export documents (CI, PL, B/L; Form E / CO on request) follow the order and destination market. Destination certificates such as CE, EEC, CB, COC, or SONCAP are arranged on application by model and market — not implied for every SKU.
What certifications do your vehicles have?
Destination certificates such as CE, EEC, CB, COC, or SONCAP are arranged on application by model and market — not implied for every SKU. Lithium transport documents such as UN38.3 and MSDS are confirmed per model and configuration.
How is production capacity confirmed?
Available production slots and delivery schedules are confirmed for the selected models and order configuration during quotation. Request the current plan from the export team.
Which markets do you export to?
We currently export to multiple regions including Southeast Asia, Africa, and Middle Eastern markets, and we are open to new international distribution partnerships.
How is shipping and packaging handled?
Vehicles are carefully packaged using wooden pallets, foam protection, and secure wrapping to ensure safe delivery. We handle container loading, export documentation, and shipping logistics to international partners.
Can you provide export documents?
STARGO supports export documentation coordination according to order and destination market requirements.
What products are suitable for my market?
Tell us your country, application scenario, target price range, and expected quantity. Our team will recommend suitable models and configurations.
Can you help build a dealer product portfolio?
Yes. STARGO can help dealers select suitable product lines for commuting, delivery, passenger mobility, logistics, and local market sales.
What is STARGO Motor's minimum order quantity (MOQ)?
The MOQ is 10 units. Mixed-model FCL or LCL containers are welcome, so dealers can combine several models in one order.
What is the production lead time?
Standard orders ship in 7–15 working days (15–20 working days for larger orders). OEM/ODM orders may add a few days.
What are the payment terms?
A 30%–50% T/T deposit, with the balance paid against the pre-shipment production video (PSPV) before the container ships.
What warranty does STARGO Motor offer?
Motor and controller: 12 months. Lithium battery: 12 months at >=70% capacity. Lead-acid battery: 6 months at >=60% capacity. Frame: 24 months structural. Warranty starts from the Bill of Lading date.
Which certifications are available for export?
Destination certificates such as CE, EEC, CB, COC, or SONCAP are arranged on application by model and market — not implied for every SKU. Form E / CO are prepared on request. Lithium transport documents such as UN38.3 and MSDS are confirmed per model and configuration.
Does STARGO Motor support OEM / ODM and CBU / SKD / CKD export?
Yes. Logo, colour, battery, packaging and model configuration can be tailored to your market, with CBU, SKD or CKD export modes available.