Spare Parts & After-Sales Policy

Reviewed by Ainne Zhang (Operations Director) · Last verified 2026-07-26

STARGO backs every exported vehicle with a governed warranty structure and continuous spare parts supply. Whole vehicle 12 months, motor and controller 12 months, LiFePO4 batteries 12 months at 70% or more remaining capacity, lead-acid batteries 6 months at 60% or more remaining capacity, and structural frames 24 months, counted from the bill of lading. Model-matched spare parts can ship with container orders.

Key facts

• Whole vehicle warranty: 12 months from the Bill of Lading (B/L) date
• Motor & Controller warranty: 12 months from Bill of Lading (B/L) date
• Battery warranty: 12 months for Lithium (capacity ≥ 70%), 6 months for Lead-Acid (capacity ≥ 60%)
• Frame warranty: 24 months for structural steel chassis
• Spare parts package: Model-matched controllers, chargers, throttles, pads, and tires included in container orders

Governed Warranty Terms & Coverage

Warranty terms commence from the Bill of Lading (B/L) issue date. Replacement components under valid warranty claims are supplied free of charge and shipped in subsequent container shipments or via air express.

Dealer Spare Parts Inventory Management

To prevent dealer service downtime, STARGO recommends including a 5% to 10% spare parts stock (controllers, chargers, brake assemblies, lights, and tires) with initial container orders.

Frequently asked questions

How are warranty claims submitted and processed?

Dealers submit VIN numbers, error description, and video/photo evidence to sales@stargomoto.com for review within 24 business hours.