Payment Terms & Order Flow

STARGO's standard payment structure is a 30–50% T/T deposit to start production, followed by a pre-shipment production video (PSPV) that the buyer reviews before paying the balance, after which the container is loaded and the bill of lading (B/L) is issued. Standard lead time is 7–15 working days from order confirmation, with larger orders typically taking 15–20 working days.

Reviewed by Ainne Zhang (Operations Director) · Last verified 2026-07-26

Key facts

• Deposit: 30–50% T/T to confirm and start production
• PSPV (pre-shipment production video): filmed for every container before the balance is paid
• Balance: paid after the buyer reviews and confirms the PSPV
• Lead time: 7–15 working days standard; 15–20 working days for larger orders
• B/L (bill of lading) is issued after the container is loaded and balance is settled

Q: What is the deposit and when is it paid?

A: STARGO requires a 30–50% T/T (telegraphic transfer) deposit to confirm an order and begin production. The exact percentage within that range is confirmed at the quotation stage based on the order. This deposit stage is when the specification (models, quantities, colors, battery configuration) is locked in.

Q: What happens between the deposit and shipment?

A: Production begins once the deposit is confirmed. Standard lead time is 7–15 working days from order confirmation; larger orders may take 15–20 working days. During this period the vehicles move through assembly and the factory's QC flow.

Q: What is PSPV and why does it matter?

A: PSPV stands for pre-shipment production video. STARGO films a PSPV for every container before the balance payment is requested. The buyer reviews the video to confirm the order matches expectations (models, quantities, colors, condition) before releasing the remaining payment — giving both sides a shared reference point at the loading stage.

Q: When is the balance paid?

A: The balance (the remaining 50–70% of the order value) is paid after the buyer has reviewed and confirmed the PSPV. This sequencing — video confirmation before balance payment — is the standard flow for STARGO orders.

Q: What happens after the balance is paid?

A: The container is loaded and the bill of lading (B/L) is issued by the shipping line or freight forwarder. The B/L date is also the reference point for the start of STARGO's warranty periods. Export documents (CI, PL, CO, Form E where applicable) are prepared alongside the B/L.

Q: What does the buyer receive at each stage?

• At deposit: an order confirmation with locked specification (models, quantities, configuration)
• During production: progress visibility through the factory's standard communication with the export team
• Before balance payment: the PSPV, showing the actual produced units
• After balance payment: the B/L and export document set for customs clearance at destination

Frequently asked questions

What is the PSPV and how does it protect the buyer?

The PSPV (pre-shipment production video) is filmed for every container before the balance is paid. Because the buyer reviews and confirms it before paying the balance and before the bill of lading (B/L) is issued, it gives both sides a shared acceptance checkpoint at the loading stage.

Is the deposit always 30%?

The deposit is 30–50% T/T, confirmed within that range at the quotation stage based on the order.

Can I request changes after paying the deposit?

The deposit stage is when the order specification is locked in. For any changes needed after this point, contact the export team as early as possible — feasibility depends on how far production has progressed.

What if I am not satisfied with the PSPV?

Raise any discrepancy with the export team before releasing the balance payment. The PSPV stage exists specifically so issues can be addressed before the container ships.

How long does the whole process take from deposit to B/L?

Standard orders move through production in 7–15 working days from order confirmation; larger orders may take 15–20 working days. This covers production and QC — the exact timeline to B/L also depends on container booking and port schedule.

Does STARGO accept payment methods other than T/T?

T/T is the standard method described here. For other payment method inquiries, confirm directly with the export team.

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